Betting Rules

These Betting Rules explain the general principles that apply when using betting and gaming services available through 28mars Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and the specific rules displayed for each game or betting product. By placing a bet, you acknowledge that you have read and understood the applicable rules and accept that they may apply to your activity.

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General betting conditions

You must have an active account and meet all applicable eligibility requirements before placing a bet. In Australia, gambling is subject to legal and regulatory requirements that can vary depending on the product, location and circumstances. You are responsible for making sure that your use of the website is lawful in the place where you are located. You must not use the website if online gambling is prohibited or restricted for you.

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You must provide accurate, current and complete information when creating and maintaining your account. An account may only be used by the registered account holder. You must not allow another person to access your account, place bets for you or use your payment method without authorisation. You are responsible for keeping your login details, devices and account information secure.

Placing and accepting bets

A bet is generally treated as placed only when it has been accepted and recorded by the website.
The relevant bet confirmation, account record or transaction history may be used to identify the details of an accepted bet.
You should check the selection, stake, odds, game, market and other details before confirming a bet.
A bet cannot normally be changed or cancelled after acceptance unless the applicable product rules or website terms allow it.
A bet may be declined, rejected, limited, suspended or cancelled where permitted by the applicable rules.
You must not use automated tools, prohibited software, technical exploits or other methods intended to interfere with the normal operation of the website.

Only the rules displayed for the relevant product can explain its complete operation. Different games, markets and promotions may have different requirements for selections, stakes, settlement and eligibility. If a product rule conflicts with a general statement on this page, the specific product rule will generally apply to that product, subject to the governing Terms and Conditions.

Game results and settlement

Games and bets are settled using the result or outcome determined by the applicable game system, event source or other authorised process described in the relevant rules. The result used for settlement may be based on official information, a published event outcome, a random number generator or another method appropriate to the product. The relevant product rules should be checked before betting if you need to understand how an outcome is determined.

Once a result has been determined under the applicable rules, bets may be settled as winning, losing, void, cancelled or otherwise resolved. A winning bet is settled according to the displayed rules and any applicable terms. A losing bet does not qualify for a return. A void or cancelled bet is handled in accordance with the specific rules for that product. The status shown in your account or transaction history may be updated after the initial placement while the result is being verified.

Errors, interruptions and unusual events

Technical issues, communication failures, incorrect information, pricing mistakes, display errors or other unusual events can affect a bet or game. If a material error occurs, the affected bet or transaction may be reviewed and corrected in line with the applicable rules and Terms and Conditions. This may include correcting an obvious error, voiding an affected bet or reversing a transaction where appropriate. We may delay settlement while an issue is investigated.

You should not rely on a screen display alone if the information appears inconsistent, incomplete or clearly incorrect. If a bet appears to have been accepted incorrectly, or a result does not match the relevant rules, retain the available details and raise the issue through the available support process. The website’s records, technical logs and transaction history may be considered when reviewing a matter.

A connection being lost does not necessarily mean that a bet was not placed.
A bet is not necessarily accepted merely because a selection was entered or a request was submitted.
Displayed prices, odds or game information may change before acceptance.
A result may be corrected if it was published incorrectly or later changed under the relevant event or game rules.
Settlement can be subject to verification, account checks and compliance requirements.

Accounts, money and transactions

You may only use payment methods that you are authorised to use. Deposits, withdrawals and other account transactions may be subject to identity checks, payment verification, fraud prevention measures and applicable legal requirements. Additional information may be requested before a transaction or account action is completed. Processing can be delayed where information is incomplete, a payment provider requires review or a compliance check is in progress.

You should review your account balance and transaction history regularly. Keep records of deposits, withdrawals, bets and account messages where appropriate. If you notice an unfamiliar transaction, incorrect balance or activity that you did not authorise, secure your account and report the issue through the available support channel as soon as possible.

Account checks and restrictions

28mars Casino may apply account restrictions, suspend access or withhold settlement temporarily where this is reasonably necessary to protect the account, investigate suspicious activity, verify information or meet legal and compliance obligations. An account may also be restricted if the account holder breaches the Terms and Conditions, provides misleading information, attempts to manipulate a game or uses the website in an unauthorised way.

You must not create duplicate accounts or attempt to avoid a restriction by using another person’s details or payment method. If an account is closed, suspended or limited, you must follow the instructions provided and must not attempt to continue betting through another account. Any review of an account or transaction will be handled under the applicable website terms and relevant legal obligations.

Where a refund, adjustment or payment correction is required, it will be handled according to the relevant transaction rules and applicable law. No statement on this page creates a guarantee of a particular processing period, payment method or outcome. The terms displayed for the relevant service and the information provided during a transaction should be checked before proceeding.

Responsible betting and questions about a bet

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose. Set a budget before you play and avoid increasing your stake to chase a result. Taking regular breaks can help you keep your gambling within limits. Never gamble when you are affected by alcohol, medication, stress or another condition that may affect your judgement.

Decide in advance how much time and money you will spend.
Keep gambling separate from money needed for rent, bills, food or other essentials.
Do not borrow money or use credit to continue gambling.
Do not chase losses or treat a win as a reason to increase your budget.
Use available deposit, spending, session or account controls where offered.
Consider taking a break or requesting account restrictions if gambling stops feeling enjoyable.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You must meet the applicable minimum age requirement and must not permit a minor to access your account or use the website. If you share a device with another person, use suitable security settings and log out after each session. Responsible gambling tools are designed to help you manage your activity, but they do not replace personal judgement or professional support.

Raising a question or dispute

If you believe a bet has been recorded, settled or displayed incorrectly, review the relevant game rules, account history and transaction details first. You can then use the available support process to provide the date, product, bet reference and a clear description of the issue. Do not send passwords or unnecessary sensitive information. Queries are reviewed against the applicable rules and available account records.

These Betting Rules may be updated from time to time to reflect changes to products, website functions, legal requirements or operational processes. The version published on the website is the version that applies from its stated effective date. You should review the rules before placing a new bet. If you do not understand a rule, do not place the bet until you have obtained enough information to make an informed decision.