Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to information connected with your use of the 28mars Casino website, account and related online services. It is intended for players in Australia and should be read together with any applicable website terms, responsible gaming information and other notices presented during your use of the services.

Personal information means information that identifies you, or information that could reasonably be linked with you. The type and amount of information handled can depend on the services you use, the actions you take, your account status and the information needed to meet security, verification and legal requirements.

Information may be collected when you register, update your account, make a transaction, complete an identity check, use the website, contact support or respond to a communication. Some information is provided directly by you, while other information is created automatically through website activity or received from service providers involved in delivering and protecting the service.

Where consent is required for a particular activity, you may be given a separate choice. You can withdraw consent to marketing at any time. Withdrawing marketing consent will not affect processing that is necessary to operate your account, provide requested services, meet legal obligations, protect the website or support security and fraud prevention.

This Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. Where a change is important, additional notice may be provided where appropriate.

3. How information is used and shared

We use personal information for purposes connected with providing a safe, reliable and properly managed casino service. Depending on the circumstances, these purposes may include:

• Creating, administering and securing your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints or requests.
• Carrying out identity, age, eligibility, fraud, security and financial crime checks.
• Detecting suspicious, prohibited or unlawful activity and protecting the website, players and service providers.
• Maintaining records required for accounting, dispute handling, audits and other business administration.
• Meeting legal and regulatory obligations that apply to the service or its providers.
• Understanding how the website is used, testing features and improving performance, content and accessibility.
• Sending service communications, such as account notices, security alerts, transaction updates and important information about the website.
• Sending marketing communications where permitted and where you have provided consent or another valid basis applies.

We may share relevant information with organisations that help operate, secure or support the service. These may include payment processors, identity verification providers, fraud and security services, technology and hosting suppliers, customer support providers, professional advisers, auditors and other contractors. These organisations should handle information only for appropriate purposes and in accordance with their responsibilities.

Information may also be disclosed where necessary to protect rights, property or safety, investigate suspected fraud or unlawful conduct, enforce applicable terms, respond to a valid legal request or meet an obligation imposed by law. We aim not to share more information than is reasonably required for the relevant purpose.

Some service providers may process information outside Australia or use infrastructure in other countries. If information is handled internationally, reasonable steps should be taken to support appropriate security and privacy protections, taking account of the nature of the information and the purpose of the transfer.

Personal information may be combined from different sources where this is reasonably necessary to maintain accurate account records, complete verification, protect against fraud, process transactions or provide support. We do not use information for purposes that are incompatible with the reason it was collected unless an appropriate legal basis or permission applies.

5. Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, you may have rights in relation to your personal information. You can ask us to help with the following matters:

• Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where it is no longer needed or where another valid basis for deletion applies.
• Marketing consent: withdraw your consent to marketing communications or ask us to stop sending marketing messages.
• Privacy concerns: ask questions or raise a concern about how your information is collected, used, shared or stored.

To exercise your data rights or make a privacy request, contact support@28mars-casino.wtf. Please describe your request clearly and include enough information for us to understand what you are asking about. You may request access, correction or deletion of your data, or ask to withdraw consent to marketing communications.

We may need to verify your identity before providing information, changing account details or completing a deletion request. This is a security measure designed to prevent personal information being disclosed to the wrong person. We may ask for additional information that is reasonably necessary to confirm the request, but should not ask for information unrelated to the privacy matter.

We aim to respond to valid privacy requests within a reasonable timeframe. In some cases, we may ask for further information, explain why a request cannot be completed in full or provide a limited response. For example, access, correction or deletion may be restricted where responding would affect another person's privacy, compromise security or fraud prevention, interfere with an investigation or conflict with a record-keeping obligation.

If information must be retained, we will seek to limit its use to the purpose that requires retention. Closing an account does not automatically remove every record connected with that account where information must be kept for legal, security, transaction, dispute or fraud prevention purposes.

You can usually unsubscribe from marketing by using the link or instructions included in the message, where available, or by contacting support@28mars-casino.wtf. Service and account communications may still be sent when they are necessary for security, transactions, account management or important changes to the service.

If you have a concern about privacy, please contact us first so the issue can be reviewed. You may also have the right to raise a concern with an appropriate privacy complaints body or other authority, depending on your circumstances and the requirements that apply in Australia.