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28mars Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use 28mars Casino, create an account, place wagers or use any related service. Please read them carefully before playing. By accessing the website or using the services, you confirm that you understand and accept these terms. If you do not agree with any part of them, you should not use the website or services.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and 28mars Casino for your use of the website, account facilities, games and other services made available through the platform. They should be read together with any additional rules, notices, game instructions, promotion terms, privacy information and responsible gambling information displayed on the website.
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By visiting the website, registering an account, depositing funds, placing a wager or otherwise using a service, you agree to comply with these Terms & Conditions. Certain games, promotions or payment methods may have additional conditions. Where additional conditions apply, they will be made available before or during the relevant activity and will form part of these terms.
The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in some countries, regions or circumstances. 28mars Casino may refuse access or prevent the use of particular services where this is required by law, regulation, security concerns or internal controls.
- You must read and follow the current version of these Terms & Conditions.
- You must use the website only for lawful purposes and in a personal capacity, unless expressly permitted otherwise.
- You must provide information that is accurate, complete and kept up to date.
- You must not use the platform if you are under the legal gambling age that applies to you.
- You must not allow another person to use your account or use another person's account.
These terms may be available in electronic form and may be updated from time to time. The current version published on the website will apply to future use. If a change materially affects your rights or obligations, reasonable notice may be provided where appropriate. Continuing to use the services after an updated version is published indicates acceptance of the revised terms.
2. Account registration and player responsibilities
Creating and protecting an account
To use certain features, you may need to register a player account. During registration, you must provide truthful and complete information. Information may be checked before an account is approved, while it is being used or when a transaction or withdrawal is requested. You agree to co-operate with reasonable verification and compliance checks.
You are responsible for choosing appropriate login credentials and keeping them confidential. You must notify the relevant support channel shown on the website as soon as you become aware of unauthorised access, suspected fraud, a lost password or any other security issue. You should also use suitable security measures on your own device, including current software and a private connection where practical.
Only one account may be maintained per player unless 28mars Casino expressly allows otherwise. Opening duplicate accounts, using false details, disguising your identity or attempting to bypass account controls may result in account restrictions, cancellation of activity or other action permitted under these terms. Any decision will depend on the circumstances and applicable requirements.
- Register using your own legal identity and personal information.
- Keep your account details accurate and promptly update information that changes.
- Use payment methods that are held in your own name or that you are authorised to use.
- Follow all game rules, promotion conditions, security requirements and lawful instructions.
- Tell 28mars Casino if you believe your account has been used without permission.
28mars Casino may request documents or other information to confirm identity, age, location, ownership of a payment method, source of funds or account activity. Documents should be genuine, current and readable. Failure to provide requested information may delay or prevent access to some services, including withdrawals, where checks are required.
3. Wagers, payments and promotions
Placing wagers
A wager is accepted only when it has been recorded by the platform and an appropriate confirmation or account record is available. Displayed information, game instructions and account records may be used to determine the details of a transaction. If there is a technical interruption, pricing error, obvious mistake or other issue affecting a wager, the relevant activity may be reviewed and handled in accordance with these terms and applicable requirements.
Game outcomes are determined by the relevant game system and its published rules. You should review the rules, available options and any applicable limits before playing. A wager cannot normally be changed or cancelled after acceptance unless the relevant game rules, website process or applicable law allows it.
Deposits and withdrawals
Available payment methods, currencies, transaction instructions and any applicable conditions are displayed on the website or during the transaction process. You must not use a payment method without permission from its owner. A transaction may be declined, reversed, delayed or reviewed where information is incomplete, a payment provider does not approve it, fraud concerns arise or additional verification is required.
You should only deposit money that you can afford to lose and should consider your own financial position before playing. You remain responsible for any fees, charges or restrictions applied by your bank, card provider, payment service or telecommunications provider. Account balances should be used only for lawful gambling activity and must not be treated as a bank account or investment.
Promotions and bonuses
Promotions, bonuses and rewards are subject to separate terms. Those terms may include eligibility requirements, activation steps, expiry conditions, wagering requirements, game restrictions, maximum values, withdrawal conditions and rules against abuse. Always read the specific offer terms before accepting or using a promotion.
Unless the applicable offer states otherwise, a promotion is intended for one person and one eligible account. 28mars Casino may withdraw, amend or refuse a promotion where it has been obtained through error, misuse, multiple accounts, automated activity, collusion, fraudulent conduct or a breach of the relevant conditions. A promotion may also be unavailable where legal or operational restrictions apply.
4. Responsible gambling, privacy and acceptable use
Responsible gambling
Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget and time limit before you begin, take regular breaks and avoid playing when you are upset, tired or under the influence of alcohol or other substances. Never borrow money to gamble or chase losses by increasing your stakes.
If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Account tools or restrictions may be available through the website, including deposit controls, time reminders, breaks or self-exclusion. The availability and operation of these tools may depend on the service and applicable requirements. You should use the responsible gambling information on the website for current guidance.
Requests to close or restrict an account should be made through the available account or support channels. You must not attempt to reopen or create another account to avoid a restriction or self-exclusion. If you are concerned about your gambling, consider speaking with a qualified support service or health professional in Australia.
Privacy and acceptable website use
Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, maintain security, meet legal obligations and improve the website. You should review the privacy information for details about collection, use, storage and disclosure.
- Do not introduce viruses, malicious code or other harmful material.
- Do not interfere with the operation, security or availability of the website.
- Do not use bots, scripts, automated tools or unauthorised software to access or play.
- Do not exploit an error, loophole or technical fault, or encourage another person to do so.
- Do not copy, modify, distribute or commercially exploit website content without permission.
- Do not engage in fraud, money laundering, collusion, harassment or other unlawful conduct.
5. Suspension, liability and general information
Suspension and account closure
28mars Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal compliance, prevention of fraud, suspected misuse, a breach of these terms or the protection of the platform and its players. Access may also be interrupted for maintenance, technical issues, third-party failures or other operational reasons.
If an account is closed or restricted, you must not attempt to avoid the action by creating another account or using another person's details. Subject to applicable law, any valid balance and pending activity may be reviewed before an account is closed. Certain funds may be withheld or transactions may be cancelled where they are connected with fraud, unlawful activity, a serious breach or a payment reversal.
Website availability and liability
Reasonable care is taken to maintain a secure and reliable service, but uninterrupted availability cannot be guaranteed. The website may contain links, services or content provided by third parties. Their availability and performance may be outside the control of 28mars Casino, and separate terms may apply.
To the extent permitted by law, 28mars Casino is not responsible for loss caused by your failure to protect account credentials, unsuitable equipment, internet or telecommunications failures, unauthorised access resulting from your actions, payment provider issues or events outside reasonable control. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian consumer law.
Questions, complaints and applicable law
If you have a question or complaint, use the support or contact options displayed on the website and provide enough information for the matter to be reviewed. This may include your account details, the relevant date, transaction or game, and a clear description of the issue. Do not include another person's private information unless it is necessary and you are authorised to provide it.
These Terms & Conditions are intended to operate consistently with applicable Australian laws and other laws that apply to the services or to you. If a court or authorised body finds a provision invalid or unenforceable, the remaining provisions will continue to apply. These terms, together with the documents referred to in them, set out the general agreement for use of the platform.
This page is general information and does not replace independent legal, financial or gambling support advice. You should check the website regularly for the latest version of these Terms & Conditions before using the services.
