Responsible Gaming

At 28mars Casino, responsible gaming means keeping gambling safe, controlled and enjoyable. Gambling should be treated as entertainment, not as a way to make money or manage financial pressures. This page explains practical ways to stay in control, identify behaviour that may be becoming difficult to manage and find appropriate support in Australia.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed outcome. Games are based on chance or other factors that cannot be used to predict a win. A previous result does not make a different result more or less likely, and a losing session does not mean that a win is due. Avoid chasing losses or increasing your stake in an attempt to recover money.

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Only gamble with money you can afford to lose after essential expenses have been paid. Your gambling budget should not come from rent, mortgage payments, household bills, loan repayments, savings set aside for important needs or money intended for someone else. If gambling would make it difficult to meet your regular financial commitments, do not gamble.

Before playing, decide how much time and money you are comfortable spending. Treat those amounts as a firm limit rather than a target. When your limit is reached, stop playing, even if you feel that continuing could lead to a win. Taking regular breaks can also help you remain aware of how long you have been playing and how much you have spent.

Important principles

Gambling is not a source of income and should not be used to pay bills or solve financial problems.
Never borrow money, sell possessions or use credit to fund gambling.
Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
Do not place bets for other people or allow another person to use your account.
Keep gambling separate from important responsibilities, relationships, work and study.
Remember that a win is not guaranteed, regardless of previous results or the amount of time spent playing.

Tools to help you stay in control

Planning your gambling before you start can make it easier to keep control. Use the responsible gaming features made available through your account or the website to set boundaries that match your personal budget. Depending on the service and applicable requirements, these features may include deposit limits, wagering limits, loss limits, session reminders, time limits, breaks from gambling or account restrictions.

Set financial limits

Choose a limit that reflects what you can genuinely afford to spend during a chosen period. Consider your income, essential costs, debts, savings and other commitments before deciding. A limit should be set before gambling begins, not after a loss. If a limit is available through your account, read the instructions carefully and check when a change takes effect. Some increases may be subject to a delay or other conditions.

Set time boundaries

Decide when your session will start and finish. Use reminders or other time-management tools where available, and leave the gambling website when your planned session ends. Avoid playing continuously or using gambling to fill long periods of free time. A short break can help you reassess your decisions, but a break should not be used as a reason to return and chase a loss.

Take a break or close your account

If you feel that gambling is becoming difficult to control, consider taking a temporary break or requesting account closure. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a longer period or who need help preventing access. Review the available account settings and responsible gaming information for the steps that apply. Do not create another account or use another person's account during a break or self-exclusion period.

Protect your account

Keep your login details private and use a strong password that is not shared with anyone.
Use account and payment methods only in your own name, where required.
Check your account activity and payment history regularly.
Keep devices, passwords and payment information secure.
Contact the website through its available support channel if you notice activity you do not recognise.
Do not allow friends, family members or minors to access your account.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled for a long time without difficulty. It may develop gradually, and a person may not recognise the change immediately. Be honest with yourself about the effect gambling has on your money, time, mood, relationships and responsibilities.

Possible warning signs

Spending more money or time gambling than you intended.
Trying to win back money after a loss or feeling unable to stop during a session.
Increasing your stakes because smaller amounts no longer feel exciting.
Thinking about gambling frequently or making it a priority over other activities.
Hiding gambling, minimising losses or being dishonest with family, friends or yourself.
Borrowing money, missing payments or using money set aside for essentials.
Feeling anxious, irritable, guilty, restless or low when you are not gambling.
Gambling to cope with stress, loneliness, boredom, sadness or other difficult feelings.
Experiencing arguments, work problems, study problems or relationship difficulties because of gambling.
Returning to gambling after deciding to stop, reduce your spending or take a break.

One or more of these signs does not provide a diagnosis, but it is a useful reason to pause and seek advice. Do not wait until a problem becomes severe. Speaking with a qualified counsellor or a trusted person can help you review what is happening and decide on practical next steps.

If you are concerned

Stop gambling and do not attempt to recover losses by playing again.
Use available limits, account restrictions, a break or self-exclusion option.
Tell someone you trust what is happening and ask them to support your plan.
Review your finances and prioritise essential payments and everyday needs.
Seek confidential advice from a recognised gambling support service in Australia.
If gambling is affecting your mental health or safety, seek urgent assistance from an appropriate health or emergency service.

Support, self-exclusion and our approach

Support is available for people who gamble, as well as for family members and friends affected by someone else's gambling. In Australia, you can contact Gambling Help Online or a gambling counselling service available in your state or territory. These services can provide information, counselling and practical guidance about gambling concerns, financial stress and self-exclusion. You can also speak with your general practitioner or another qualified health professional.

If you believe you may harm yourself or another person, or you are in immediate danger, stop gambling and contact emergency services or an urgent mental health service in your area. Gambling problems can create significant stress, but asking for help is a positive and confidential step.

Requests for help with your account

If you want to apply a restriction, take a break or close your account, use the responsible gaming or account support options displayed on the website. Provide clear information about the restriction you want. If you ask for help because gambling is becoming difficult to control, do not continue playing while your request is being reviewed. Any account action is subject to the applicable process, verification requirements and service terms.

28mars Casino supports informed and responsible participation. Information about responsible gaming tools should be read together with the applicable terms and any instructions shown in your account. Tools can help create distance from gambling, but they are not a replacement for professional advice. If a tool is not available, does not meet your needs or is difficult to use, contact the available support channel and seek assistance from an independent gambling support service.

Age and access

Gambling is restricted to people who meet the applicable legal age and location requirements. Do not gamble if you are under the legal age, if gambling is not permitted where you are located, or if you are using another person's identity or account. Parents and guardians should use device, payment and account controls to help prevent minors from accessing gambling services.

Responsible gaming is an ongoing choice. Set a budget, keep track of your time and spending, take breaks and ask for support early if gambling stops feeling enjoyable or manageable.